Please read these terms and conditions carefully before accessing or using the services of this website.

This Terms and Conditions of Use Agreement (hereinafter referred to as Agreement) describe the terms and conditions applicable to your use of Rela Institute & Medical Centre’s Hospitals website, which is identified by the Uniform Resource Locator http://www.relainstitute.com (hereinafter referred to as this Website or the Website). This agreement has been entered into between you as the user of this Website (hereinafter referred to as User or Patient as the context may require) and Dr. Rela Institute & Medical Centre.

RECITALS

Dr. Rela Institute & Medical Centre is a well-known Healthcare Company engaged in the business of providing Health Care services and has only one branch at Chromepet, Chennai, India.

NOW THEREFORE, THIS AGREMENT WITNESSETH AS UNDER:

1. By accessing or using the services of this Website, the User signifies his acceptance and acknowledgment to the terms and conditions set forth below as well as the terms and conditions amended by this Website from time to time, including expressly, but not limited to, those available by Hyperlink and general principles for the websites of its subsidiaries and affiliates. The User also agrees to the Disclaimer, Privacy Policy and Refund and Cancellation Policy of this Website. The User are advised not to use the services of this Website if they do not agree to these terms and conditions.

2. This Website reserves the right to revise/modify these terms and conditions at any point of time without notice or reason, by updating this page, and the Users use of this Website after any such revision/modification, signifies Users acceptance to the revised/modified terms and conditions. Therefore the User is advised to check these terms and conditions periodically for any change(s). These terms and conditions were last updated on August 22, 2019.

3.The User agrees not to use services of this Website, if he is not able to form legally binding contracts, is less than 18 years of age or is temporarily or indefinitely suspended from this Website.

4.The User is solely responsible for any activity that occurs under his screen name or by use of his e mail account. The User hereby warrants that all information submitted by the User is true, current and complete. If information submitted by the User is found to be false, deceptive, incomplete or concealed deliberately, this Website reserves the right at its sole discretion to discontinue the service and/or terminate this Agreement immediately.

5.The User agrees to use the services provided by this Website, its affiliates, consultants and contracted companies, for lawful purposes only. The User agrees not to violate any laws, third party rights or our policies. International users agree to comply with all local laws regarding online conduct.

6.This Website reserves the right to refuse service to anyone for any reason at any time.

7. Dr. Rela Institute & Medical Centre reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service

8.The provisions of this Agreement shall be governed by and construed in accordance with Indian law. The rights and obligations of the Parties under, or any and all disputes arising out of this Agreement, shall be subject to the exclusive jurisdiction of the courts located at the city of Chennai, India. The User/Patient gives consent to the exclusive jurisdiction of Chennai, India.

CANCELLATION & REFUND POLICY

We are in service sector and as such we did not entertain request for cancellation of services rendered to patients. Our Policy for the cancellation and refund will be as follows:

CANCELLATION POLICY

A person who has remitted the required amount and has placed orders for a procedure for his beneficiary in the hospital can make a request for cancellation of the said procedure provided the said cancellation request is made and the same is received and acknowledged by the hospital. Such a request should be received at least one day prior to the date of procedure/investigation/consultation.

REFUND POLICY

Once the request for cancellation is acknowledged by the hospital, the amount remitted shall be refunded after deducting 5% of the amount within 2 days of acknowledgement of the request. In case of Payment Gateway payments, refund will be made to the same account.

By accessing http://www.relainstitute.com ("this Website"), you ("the User") are giving your consent to our processing of your information as set forth in this Privacy Policy now and as amended by this Website from time to time.

Dr. Rela Institute & Medical Centre respects the User's privacy and committed to ensure that the User's privacy is protected by means of protecting his/her Personally Identifiable Information you share with this Website. Personally Identifiable Information is information by which a person can be identified such as name, address, telephone number, SSN, e mail ID, date of birth, Credit card information etc. Personally Identifiable Information may be received from the Users of this Website or collected through our service including but not limited to collect via e mail.

When Dr. Rela Institute & Medical Centre asks the User to provide Personally Identifiable Information when using the website, the User can be assured that it will only be used in accordance with this Privacy Policy.

Dr. Rela Institute & Medical Centre may without any notice or reason, update this privacy policy from time to time by updating this page. You should check this page periodically to ensure that you are comfortable with any changes. This policy was last updated on August 22nd 2019.

Dr. Rela Institute & Medical Centre may collect:

• Personally Identifiable Information.
• may use 'cookies' and 'web beacons' to manage the User's status and verify the User's identity.
• may collect geophysical IP Address/browser information/other technical information for system and server administration.
• may collect other information relevant to surveys and offers.

Why Dr. Rela Institute & Medical Centre collects these information:

Dr. Rela Institute & Medical Centre requires these information to understand the User's needs and provide the User with a better service, and in particular for the following reasons:

• To fulfill the services the User has asked this Website to perform.
• For internal record keeping.
• To improve this Website products and services.
• Dr. Rela Institute & Medical Centre may periodically send promotional e - mail about new products, special offers or other information which Dr. Rela Institute & Medical Centre thinks the User may find interesting, using the email address which the User has provided. However, the User may unsubscribe himself/herself to such promotional e mails through the link provided in every such e mail itself.
• From time to time, Dr. Rela Institute & Medical Centre may also use the User's information to contact the User for market research purposes. This Website may contact the User by email, phone, fax or mail. However, the User may unsubscribe himself/herself from to this too by sending an e mail to info@relainstitute.com
• Dr. Rela Institute & Medical Centre may use the information to customize the website according to the User's interests.

With whom Dr. Rela Institute & Medical Centre shares the information

As a thumb rule, Dr. Rela Institute & Medical Centre will not willfully disclose the User's Personally Identifiable Information with any third party except under following conditions

• When Information is forwarded to Service Providers to fulfill the services the User has asked this Website to perform.
• When Dr. Rela Institute & Medical Centre is legally compelled to provide the information to the Law Enforcement Authorities or government regulatory or administrative or similar agency as part of a judicial or administrative proceeding to disclose the Information.

Security

This Website is committed to ensure that the User's information is secure. In order to prevent unauthorized access or disclosure Dr. Rela Institute & Medical Centre has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information Dr. Rela Institute & Medical Centre collects online. While Dr. Rela Institute & Medical Centre strives to protect the User's personal information, it cannot ensure or warrant total security of any information the User transmits over the transmission medium.

Limitation of Liability

This Website may contain links to other websites or advertisements which drive the User to another website(s). However, once the User has used these links to leave the Website, the User should note that Dr. Rela Institute & Medical Centre does not have any control over that other website. Therefore, Dr. Rela Institute & Medical Centre cannot be responsible for the protection and privacy of any information which the User provides whilst visiting such sites as such sites are not governed by this Privacy Policy. The User should exercise caution and look at the Privacy Policy applicable to the website in question

We at Dr. Rela Institute & Medical Centre offer you the online booking for medical facilities quite in advance to avoid any inconveniences. Kindly provide all the necessary details - your name, address, date of appointment, etc. Ensure that the information provided is error free enabling us to provide you the best of our services. In case you face any difficulty or have any doubts feel free to convey it to us.

A. User expressly agrees that use of http://www.relainstitute.com is at user's sole risk. Neither http://www.relainstitute.com its affiliates nor any of their respective employees, agents, third party content providers or licensors warrant that http://www.relainstitute.com, will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of http://www.relainstitute.com or as to the accuracy, reliability or content of any information, service, or merchandise provided through http://www.relainstitute.com

B. http://www.relainstitute.com is provided on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.

C. This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. http://www.relainstitute.com does not warrant that defects would be corrected or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not http://www.relainstitute.com) assume the entire cost of all necessary servicing, repair or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. User specifically acknowledges that http://www.relainstitute.com is not liable for the defamatory, offensive or illegal conduct of other users or third-parties and that the risk of injury from the foregoing rests entirely with user.

D. In no event will http://www.relainstitute.com or any person or entity involved in creating, producing or distributing http://www.relainstitute.com or the http://www.relainstitute.com software, be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use http://www.relainstitute.com user hereby acknowledges that the provisions of this section shall apply to all content on http://www.relainstitute.com

E. In addition to the terms set forth above, neither http://www.relainstitute.com nor its affiliates, information providers or content partners shall be liable regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, or untimeliness or unauthenticity of, the information contained within http://www.relainstitute.com or for any delay or interruption in the transmission thereof to the user, or for any claims or losses arising therefrom or occasioned thereby. None of the foregoing parties shall be liable for any third-party claims or losses of any nature, including, but not limited to, lost profits, punitive or consequential damages. Neither http://www.relainstitute.com nor its affiliates, information providers or content providers warrant or guarantee the timeliness, sequence, accuracy or completeness of this information. Additionally, there are no warranties as to the results obtained from the use of the information

Note: Registrations strictly through Corporate Email ID Only and any registration done through personal email ID stands void and no refunds will be entertained

Dr. Rela Institute & Medical Centre
#7, CLC Works Road, Chromepet, Chennai, Tamil Nadu - 600 044. India.
T: 9384681770 | E: info@relainstitute.com | http://www.relainstitute.com