Clear Information
You are entitled to clear information from those treating you about:
- Your present state of health
- Possible investigations, operations and treatment, expected results and any attendant risks.
Please do not hesitate to ask questions so that you can make an informed decision. When information is given, a relative can be present if you wish. Upon request, you can receive a written summary of the explanation given.
Request your wishes
Including emergencies, no treatment or examination will be taken without your free and informed consent. You have the right to reflect before reaching a decision, and to review our decision later.
Confidentiality
All the information you disclose to doctors and other health care professionals is protected by professional secrecy. Your health care worker cannot disclose your information to third parties: this includes your relative and your general practitioner. We will not allow third party access to your file without your consent. If you would like to see your file yourself or would like a health care professional from outside the hospital to do so, you must submit a written request to your doctor at the hospital.
Respectful care
As a patient you will receive necessary care regardless of race, gender, origin, language, age, disability or source of payment. Privacy during care examinations, treatments, and conversations with the physician and other health care providers is absolutely assured. You will enjoy protection from mental and physical abuse or harassment at all times. You will have health care information provided in a manner and form that you can understand.
Involvement in care Decisions
You can make informed decision about your health care yourself or through an attendant. You will get an access to medical record & confidentiality. All medical records will be treated as confidential by the staff. Exceptions are required by law, transfer of care or third-party administrator/insurance contract.
Express concern about care and billing
You will have the right to express any concerns regarding patient care and get information on expected costs of treatment. Examine your bill and receive an explanation of the charges regardless of source of payment for your care.
Video and photographic recording
Dr. Rela Institute & Medical Centre prepares many file and photographs for teaching, research and patient information purposes. Your written consent is required before photographing or filming you. You have the right of refusal.
Respect for other people
Please show respect for the staff involved in your treatment, other patients and their visitors.
Peace and quietness
A peaceful and pleasant ambience creates a refreshing and a healthy feeling among the patients.
To enhance such environment, we advise you to respect each other's privacy and limit the number of visitors you receive at the allotted times. Please keep to permitted hours, be considerate of peace and quietness of the patients in the neighboring beds, by turning down the volume of your music device or laptop.
Make sure you understand
You can ask questions to understand your treatment plan. You will have freedom to read all medical forms thoroughly and ask the clarification before signing the consent form. You will be advised to follow the treatment plan recommended by the health care provider.
Mobile/Telephone
Mobile/telephone use is generally permitted in the hospital except in certain marked areas. To preserve peace and quietness in the neighboring patients beds, please use your mobile phone with discretion. Avoid loud conversations.
To respect privacy, as required by law, you may not be allowed to take any photograph or video of the health care staff or other patients.